Unfortunately, Phoenix Legal Limited is not currently accepting any new clients through ReviewSolicitors. To help you get expert legal advice as soon as possible, one of our employees can recommend another highly rated law firm that accepts new clients and forwards your request to them. They will then contact you to confirm your appointment. We will also send you an email with the details of the new company. I and other roommates contacted Phoenix Legal through another company to claim compensation for not protecting our deposit. At the beginning of the process, we were aware of our situation that, due to our understanding, we were subletting an apartment without our knowledge. The tenant of Mense had placed the main owner as the “owner” on our lease. We have explained to the potential lawyer in charge of our case that we believe we should seek compensation against both the primary owner and the primary owner, as there is confusion as to who the actual owner was. That was in October 2021. The primary owner returned to Phoenix Legal in late December 2021 with information/evidence indicating that it had not approved the sublet.

We constantly sent emails and information to the lawyer in charge of our case and asked for updates as the original plan was to sue in court if the letters were ignored. However, the lawyer would not respond to our emails, our response weeks later with little or no information. They explained that the overlord did not want to be held responsible and that it was the owner of the canteen with whom we had to deal. Finally, in March 2022, during a phone call, it was agreed that the lawsuit against the canteen owner should be filed and settled shortly. However, in April 2022, we receive a letter from the company`s director stating that the risk is too great to proceed at no cost. Nearly 6 months later, we are abandoned with no phone call or proper excuses for wasting our time. I understand the company`s position that it runs the risk of not receiving payment from the defendant. However, this had been the situation since January 2022, when the owner of the canteen stopped reacting. In addition, they were not aware of their concerns, as there were often delays in communication. In January 2022, we were told that the next step was to file a claim, and 4 months later we were told that it was not feasible. More than anything else, it`s frustrating because we were taken by surprise by the sudden change of heart.

If I were told in the March phone call that the situation was difficult and that it would be difficult to continue at no cost, I would understand. But instead, we are emailed through an attached letter from a director with whom we have neither spoken nor communicated. I have no bad will towards the company because the case would not be beneficial for them to sue them in court. However, in the agreement with the client, they acknowledge that it would be difficult to get compensation from the court, my question is: why continue the process after the settlement letters have been ignored? Even if I understand their reasoning, it could have been handled better, since I now have no recourse and the authors will most likely continue to get away with their predatory practices. This assessment is based solely on the experience I have had and is in no way an indictment against the character lawyers who worked on our case, as I am sure they really wanted to help us. However, the situation could have been better managed. Nevertheless, I appreciate the work that has been done in our claim, and I hope that these decisions will be made sooner and with more care and consideration in the future. Interests: Outside of work, Alisha enjoys spending time with her family and pets, traveling, and spending time with her friends. She already has experience with a number of catastrophic claims such as limb loss, brain injury, spinal injuries, birth injuries, severe disabilities and psychological injuries, and medical negligence. More recently, Alisha has also dealt with issues relating to landlords and tenants, housing, commercial leases and employment contracts. Please note that by submitting this form, the data entered above will be sent directly to Alisha Ann Butler.

ReviewSolicitors is not responsible for any advice or contacts you receive from the firm. For more information, please see our Terms and Conditions. Employment, clinical negligence, personal injury, consumers, professional negligence Alisha can offer experience in risk management, handling complaints, setting up departments, setting up realistic KPIs, developing workflows and much more! She is available for consultation work and can be present in your offices to provide training on the above areas or simply review large loss files (on a confidential basis) and give you advice on how best to deal with these issues, which experts can investigate and assess the claim. Alisha is an APIL member, a lawyer and a member of the Liverpool Dispute Resolution Committee. Alisha Ann Butler is The Compliance Manager for Finance and Administration at Phoenix Legal Limited. You have 12 years of experience in employment, clinical negligence, personal injury, consumption, professional negligence as a lawyer. Where does this information come from? Most of the information on this page comes from the Solicitors Regulation Authority. However, some information may have been processed directly by the professional, the company or its representative. Learn more. Dear Drew, thank you very much for your comment. We will be happy to help you.

It`s always great to get a review because customer feedback helps potential customers choose our services. Take care of yourself and have a great day! Thank youPhoenix Solicitors Dear Andrew, Thank you for taking the time to write your review and share your experience with others. Unfortunately, due to customer privacy, we are prohibited from sharing individual case details, even if you have chosen to share them. Therefore, we are able to respond in a public forum to the reasons why we have recommended that you not pursue your claim and/or why we would not be willing to proceed on a free basis. However, we can say that in cases where there is a real risk that a client will not succeed, as a law firm subject to the Lawyers` Code of Conduct, we are required not to pursue claims against our client and the courts that have no reasonable chance of success. In addition, it would be negligent for us, as a company, to deal with cases that we know will not be successful and that we will not be paid, cases and customers that have a chance of success and for which we are more likely to be paid. We take note of your comments regarding the perceived lack of communication, but as mentioned above, we are prohibited from going into details on a public form, except to say that you are right, I, as the owner of the business, have sent you an email to let you know that I would not be willing to pursue the matter, because you were in danger of losing. I apologize if you would have preferred to have a conversation with me about my decision, but the Lawyers Regulatory Authority is asking us to ensure that our advice is written. However, I know that at the end of the letter, I indicated that if you have any further questions, you should contact us again. If you wanted a call to talk about it, I was more than willing to do it. Unfortunately, however, you chose to give my business a bad rating instead, which can negatively impact my business as a small business owner. It`s unfortunate that you complained about a lack of communication, but you chose not to tell me your feelings directly and instead chose to put it as a trusted pilot to influence my business.

My company has been struggling for over 2 years to survive during Covid and keep all apprentices in jobs. Once through Covid, unfortunately, some chose to leave, which left us understaffed, which is why it took longer to process your claim than usual, as we lost 4 out of 11 employees after covid restrictions were lifted. Something I know a lot of other companies are suffering from as well. We ask our customers to be patient and understanding during this time in every email we send. You must have missed that. Thank you, Alisha Butler Experience: Alisha has over 25 years of experience handling personal injury and medical negligence claims, with the last 8 years having been dealt with claims over several million pounds. ⚠ To notify the Law Society of inappropriate or offensive content posted on Find a Lawyer, please visit our contact page. Showcase your lectures, awards, case stories and more. She is also a lawyer and is happy to take direct/private instructions for plea hearings in Birkenhead, Liverpool, Manchester and Chester at fixed prices.

For small claims, their prices are set at £250. Alisha is also counsel for a number of other northwest firms that help them deal with their medical negligence and major damages claims.

Alisha Butler Phoenix Legal